Cancellation and Refund Policy

At LearningWithIQplus, we strive to provide the best possible service to our clients. We understand that circumstances may change, and you may need to cancel or reschedule your appointment. Please read our cancellation and refund policy carefully to understand your rights and obligations.

1. Cancellation Policy

1.1 Counseling Sessions

• Rescheduling: You can reschedule your counseling session up to 24 hours before your scheduled appointment time without any penalty. To reschedule, please log in to your account and follow the instructions or contact us at [Contact Information].
• Cancellations: If you need to cancel your session, please do so at least 24 hours before the scheduled time. If you cancel within this timeframe, you will not be charged for the session.
• Late Cancellations/No-Shows: Cancellations made less than 24 hours before the session, or failure to attend a scheduled session without notice, will result in the full session fee being charged.

1.2 Mental Health Tests

• Non-Cancellable: Due to the immediate delivery and nature of our mental health tests, once a test has been purchased and taken, it cannot be canceled or refunded.

2. Refund Policy

2.1 Counseling Sessions

• First Session: Your first counseling session with us is free, so no refund is applicable for this session.
• Paid Sessions: If you cancel a paid session at least 24 hours in advance, you may request a refund. Refunds will be processed within 5-7 business days to the original payment method. No refunds will be issued for late cancellations or no-shows.

2.2 Mental Health Tests

• Non-Refundable: All sales of mental health tests are final. Due to the nature of digital products, once a test has been accessed or taken, we cannot offer refunds. We encourage you to carefully review the test description before purchasing.

3. Exceptional Circumstances

We understand that unexpected situations may arise. If you have a legitimate reason for missing a session or if you encounter any issues with our services, please contact us at Contact Information. We review refund requests on a case-by-case basis and may offer exceptions at our discretion.

4. How to Request a Refund

To request a refund, please contact our support team at psychologyonlinetest@gmail.com   with your booking details and the reason for the refund request. We will process your request and inform you of the outcome within 3-5 business days.

5. Contact Us

If you have any questions or concerns regarding our cancellation and refund policy, please do not hesitate to reach out to us at Contact Information. We are here to assist you and ensure that your experience with us is as smooth as possible.